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Cisco Call Manager 7965 VOIP Phones New Dialing Instructions Caller ID – Call Window Message Waiting Active Call Line Lights Status line Soft key labels Fixed Features VM Directories Headset Mute Speaker Settings Inter-office – Dial a 4-digit extension Local Calls – Dial 9 + number Long Dist – Dial 9 + 1 + area code + number + Authorization code International Dist – Dial 9011+country code + number + # Wait for a short tone, then enter Authorization code Voice Mail — outside access 425-739-8240 Reception - 0 Emergency 9+911 Direct to VM box dialing – PHONE DESCRIPTION *+ extension number Information bar at top of display Displays the Time, Date, and Primary Telephone Number. Line Keys — Includes Primary Extension, or blank buttons available for Speed Dial Soft Keys — In the lower part of display indicates available features: REDIAL, NEW CALL, CFWDALL (other features are optional). If you see MORE that indicates additional features to choose from. The Soft Keys change with call activity (more features to follow) Scroll Bar — The arrows in the middle of the phone are used to scroll through menus and between calls Fixed Keys include the following: Message Key — Press this button as a shortcut to reach Voice Mail and with the CFWDALL to send all calls to Voice Mail Settings Key Press the SETTINGS button, then SELECT button for User Preferences Ring Type — Press SELECT for Ring Type, press SELECT Default ring. Scroll through the variety of ring types, press PLAY to hear each one, and press SELECT, then OK to Save it. Contrast — Scroll down to SELECT Contrast Use the UP or DOWN soft key to adjust the contrast and press SAVE and then EXIT. Directories - To view Received, Placed or Missed Calls Log or the Corporate Directory, scroll to select directory desired. View numbers, edit numbers or dial numbers you see in the display. Caution: The Clear key erases all the numbers except in the Corporate Directory Services — View the URL to access the CCM User page where speed dial can be configured. OnLine Help Key - Press the ? button and wait for a help directory, or press any key to display help for that key. Downloaded from www.manualsdb.com manuals search engine Volume Control - Handset, Headset, Speakerphone, or Ringer volume. Use the volume bar on lower right of the phone. The volume control adjusts the volume for the current active condition. To save the setting, press SAVE. When the phone is idle it controls the ringing volume. Caution: Be careful not to turn the ringer completely off. Speaker Key — This button toggles the Speaker phone on and off. Mute Key - This button toggles the microphone on and off when using the Speaker, Handset or Headset. When the light is Red, the caller cannot hear you. When the light is off you can be heard again. Place a Phone Call - Lift the Handset or press SPEAKER or press NEW CALL soft key or Pre-Dial the number, then press the DIAL soft key. Answer a Call — Caller ID will show in the display. Lift the Handset, or press SPEAKER or press the ANSWER soft key if you are using a Headset. Place a Call on Hold - Press the HOLD soft key. To return to caller press the RESUME soft key. If RESUME does not show in display, press the NAVIGATION keys (up/down arrows) to display the RESUME soft key. If more than one call is on hold, highlight the call you want before pressing Resume. End a Call - Hang up the Handset, or press SPEAKER key, or press the END CALL soft key if using a Headset. Transfer a Call —With the caller on the line, press the TRANSF soft key, dial the number and wait for an answer. nd Announce the caller privately and press TRANSF again to send the call. If the 2 party cannot take the call, press END nd CALL, then RESUME soft key to return to the original caller. Note: If you do not press TRANSF a 2 time, the call remains on hold on your phone. Conference Calls - With the first call on the line, press MORE and find the CONFRN soft key. Dial the next Party to nd include. When they answer, press CONFRN again. If the 2 party does not answer, press END CALL soft key, then RESUME to return to original party. Repeat these steps to add up to 5 parties (6 including yourself). To drop a caller from the conference, press MORE to find CONFLIST, highlight the caller's name or Number and press REMOVE. idivert- When presented with a new call, press IDivert to send the call to voice mail, without ringing your phone 4 times. You may also send an answered call to voice mail, if you want them to leave you a message. Redial — Dials the last number you called. Or press Navigation button (up/down keys) to scroll through a list of recently dialed numbers. Call Forward All Calls (do not disturb) - To forward calls directly to Voice Mail, press the CFWDALL soft key Then press the MESSAGE key. Or you may forward to another extension. To cancel forwarding, press the CFWDALL soft key. Call Pickup (optional feature) You can answer other phones in your department. When you hear a phone in your group ring, lift your Handset and press the PICKUP soft key. You are connected to the caller. Call Park— Place a call on "virtual" hold and retrieve from any phone in the building. Find the "Park" soft key on the 2 page of Soft Key features and press the soft key. Note the Park DN visible in your display (*IXX). Go to any phone and dial the Park DN to retrieve your call. If not retrieved, the Parked Call will recall back to the phone that parked it in 90 seconds. nd Voice Mail- When the red light is on your handset, you have messages in your mailbox. Press the MESSAGES button. Refer to additional documentation in the Unity Voice Mail handout . Downloaded from www.manualsdb.com manuals search engine Cisco Unity Voicemail Quick Reference Cisco Unity Voice Mail System Your Subscriber ID__(Your 4 digit ACCESSING YOUR MAILBOX From `Your' IP Phone extension) Temporary Password: 12345 From Another IP Phone on Site Access Numbers: 8240 From Your Cisco IP Phone or the 'MESSAGES' button. SETTING UP YOUR MAILBOX (Enrolling as a Cisco Unity Subscriber) Step 1 Call Cisco Unity Voicemail from Your Cisco IP Phone, or Another IP Phone Press the MESSAGES key. I f y o u d i a l e d f r o m s om e o n e e l s e ' s p h o n e , press * when Cisco Unity answers, and enter your ID (4 extension number), and press #. Dial the Voicemail telephone number 425-739-8240. Press *. Enter ID (4 digit mailbox number). Press #. Enter PASSWORD, press #. PLAYING YOUR MESSAGES Press Enter DEFAULT PASSWORD: 12345 Press # You will be asked to record your name. At t he to ne , sa y yo u r na me , th e n p res s # . Press #, again to accept. Press 1 to record your greeting, then press # to end recording. Press # to save it and continue. Step 5 Change Password Dial 425-739-8240, press *. Enter ID (4 digit mailbox/extension number), press #. Step 4 Record Greeting From Offsite To Listen to New or Existing Messages Step 3 Record Your Name Press the MESSAGES key. Press *. Enter ID (4 digit mailbox number). Press #. Enter PASSWORD, press #. From Offsite Step 2 Enter Password Press the MESSAGES key. Enter PASSWORD, press #. You are required to personalize your password. Password must be at least 4 digits Enter your New password, press #. Re-enter your New password, press #. Step 6 You are listed in Directory Assistance, Press # Downloaded from www.manualsdb.com manuals search engine 1 Hear New messages 31 Review Old messages While Listening to Messages Press 1 11 8 9 # 4 44 5 6 66 # Skip Back Restart Pause/Resume Fast Forward Skip to End Slow Playback Slower Playbacks Play Message Properties Fast Playback Faster Playbacks Skip Message, Save as New After Listening to the Message Press 7 Skip Back 1 Repeat Message 9 Play Message Properties 5 Forward Messages 3 Delete Message 4 Reply 2 Save # Save As Is * Cancel Cisco Unity Voicemail Quick Reference During Message Retrieve Message 1 Restart message 7 Rewind message 2 Save 8 Pause Resume 1 New 3 Delete 9 Fast-forward 3 1 Saved 4 Slow playback # Fast-forward to end 3 2 Deleted 5 6 Change volume Fast playback # Skip message, save as is Find Voice Message 1 2 3 5 Find messages* # 2 Send Record and address message Change Preferences 4 Setup options Replay Message 2 Save/Restore as saved* 6 Save as new/Restore as new* 3 Delete 7 Rewind message 4 Reply 7 Play message properties 4 2 Reply to all # Save as is 4 4 Call the user* From another user From all outside callers From a specific outside caller 0 Message Send # 1 3 Send now Add name Message Options 1 Greetings 2 Message settings 1 2 3 4 # Change address 1 Add name 2 Hear all names 3 Personal settings Set special delivery 1 Hear recording 2 Save recording Review message rrrecording 1 Urgent 2 Return receipt 1 Recording the greeting 3 Private 2 Turn on/off alternate greeting 3 Edit other greetings 4 Hear all greetings 1 Change Message notification 3 Change menu style 4 Edit private lists 1 Pager 2 Home phone 3 Work phone 4 Mobile phone 1 Select full or brief menus 2 Change names on a list 1 Change password 3 Change recorded name 4 Transfer settings * Cancel or back up Downloaded from www.manualsdb.com manuals search engine 3 Rerecord 4 Add to recording Send 4 Change directory listing ? Help 3 Remove names Change recording 1 Hear Lists Use These Keys Anytime After Message 6 Forward message 1 1 Change listing status Lake Washington Technical College IP Phone Agent User Guide IP Phone Agent IP Phone Agent is a telephone system service that allows agents to log in to receive calls to a telephone number as part of a coordinated group. There are three pieces of information that make up an Agent ID: User ID: An agent's user ID is the same as an agent's Lake Washington Technical College network ID. Password: The initial password for each agent is "12345" (without the quotes). Instructions for changing this password will be provided in the Lake Washington Technical College Unified Communications Manager User Web Page Guide. Extension: The agent's ACD Extension (as shown on the paper label on the agent's phone, this will be on the bottom line button). In some documentation and online resources for the system, ACD Extension may also be represented at IPCC Extension. Starting IP Phone Agent Press the Services button on your phone. Use the navigation button to scroll to the IP Phone Agent service. This is an example of the IP Phone Agent screens shown in the Cisco IP Phone Agent User Guide, which will be reproduced in this guide. This guide was written with a different phone model as a reference. It has been seen that the content of the following screen is shown in the 6961 series phone, just one line of text at a time. Use the navigation button on the phone to see other lines of the screens shown in this guide. This applies to all the IP Phone Agent screen figures in this guide. fP Phone Agent initial menu your menu might differ) Time and date 14:23 02/15/09 Screen title Menu option Soft key definitions SERVICES 1 IP PHONE AGENT Make Your Selection... Select Exit Downloaded from www.manualsdb.com manuals search engine Primary extension 8100 One Button Login Another phone service on the ACD phone is One Button Login. This service holds the agent's login credential, and when activated, directly sends the credential to the Contact Center server, and logs the agent in to the system. This service will be invoked by the second line button from the bottom on the 6961 phone. The agent can log in to their queue, and begin taking calls at the press of one button. Initially, the One Button Login service has been programmed with the initial password shown at the top of this document so that this button is effective upon deployment of the phone. If the agent wishes to change their password, they will also have to change the password stored in their One Button Login service. This is covered in an additional guide. Press the One Button Login button to start and login to IP Phone Agent. Downloaded from www.manualsdb.com manuals search engine